Frequently Asked Questions
Q: What is the turnaround time for projects?
A: Depending on the nature of the project, and the time provided, it can
be completed the same day or within 24 hours.
Q: I need help with customer service training. What's
the first step?
A: The first step is to contact us. We will discuss the issues you
are facing, and then a plan of action will be created that is tailored
to your company.
Q: Why choose LaJay instead of a temporary agency?
A: Temporary agencies are wonderful when a person is needed in the
office for a consistent amount of work. For small businesses and
entrepreneurs who need someone to take care of projects or routine
tasks, the fees can become quite expensive. LaJay can handle
scheduling, bookkeeping, clerical, and billing services while you
concentrate on growing your business.
Q: How do I know LaJay will provide the services as
requested?
A: LaJay has been in business since 2002. Each project is
supported by a contractual agreement, which protects both the client and
LaJay. More importantly, LaJay relies on its clients for repeat
business and referrals. Your satisfaction is our next month's
rent!
Q: What payment methods are accepted by LaJay?
A: LaJay accepts payment through PayPal. Clients who have built a
rapport with LaJay may pay by check. A down payment of 25 percent is due
at contract signing. The remaining 75 percent is due before the
final project is delivered.
Q: Will my information be kept confidential?
A: Absolutely yes. LaJay abides by all confidentiality clauses and
even has one in its contractual agreement. In addition, LaJay is
familiar with FERPA, HIPAA and many other privacy laws.